Last updated: September 2026

Quick Answer

To cancel Amazon Prime, sign in to your Amazon account from a browser, open Account & Lists → Prime Membership → Manage Membership, and choose End Membership or the current cancellation option shown on your account. Follow the prompts until Amazon confirms that your membership has been cancelled.

If you cannot find the cancellation option, first determine who is billing you. A Prime-related subscription purchased through Google Play must be cancelled through Google Play, while an App Store subscription must be managed through Apple. Google specifically says uninstalling an app does not cancel its subscription.

If you’re cancelling because you started a free trial, cancel before the trial’s renewal date if you don’t want it to convert into a paid membership. If you’ve already been charged, check the cancellation/refund options available for your account.

Key Facts About Cancelling Amazon Prime

Question	Short answer
Can I cancel Amazon Prime online?	Yes. Most members can cancel from their Amazon account.
Can I cancel Amazon Prime from my phone?	Yes. You can use a mobile browser or the Amazon app.
Can I cancel a Prime free trial?	Yes. Cancel before the trial converts to a paid membership.
Does cancelling stop auto-renewal?	Yes, when the cancellation is successfully completed.
Can I cancel Amazon Prime on iPhone?	Yes. Cancel through Amazon unless Apple is the billing provider for the subscription.
Can I cancel Amazon Prime on Android?	Yes. Use Amazon unless Google Play is managing the subscription.
What if Prime isn’t listed?	Check which Amazon account and billing provider were used.
Do I get a refund?	Refund eligibility depends on your membership, benefits used, and Amazon’s applicable cancellation policy.
Will I lose Prime immediately?	Not necessarily. Your account may retain benefits through the current membership period.
Does cancelling Prime cancel Prime Video channels?	No. Add-on subscriptions may need to be cancelled separately.

How to Cancel Amazon Prime on the Website

For most people, the Amazon website is the best place to start.

Step 1: Sign in to Amazon

Open Amazon in a web browser and sign in to the Amazon account that has the Prime membership.

Using a browser can make the membership settings easier to find than navigating through the mobile app.

Step 2: Open your Prime membership

Go to:

Account & Lists → Prime Membership

You should see information about your current Prime plan, renewal date, and membership benefits.

Step 3: Open membership management

Look for an option such as:

Manage Membership

The exact wording and layout can change as Amazon updates its website.

Step 4: Start the cancellation process

Select the option to End Membership, Cancel Membership, or the equivalent cancellation control shown on your account.

Amazon may show several screens explaining your remaining benefits or offering alternatives such as changing or pausing the membership.

Step 5: Continue through the cancellation screens

Don’t stop after selecting the first cancellation option.

Continue through the prompts until Amazon shows that the cancellation has actually been completed.

Step 6: Confirm your cancellation

Save the confirmation page or cancellation email.

This is particularly important if your main reason for cancelling is to prevent the next Prime renewal charge.

How to Cancel Amazon Prime on the App

You can also manage Prime from the Amazon mobile app.

The exact menu labels can change between Amazon app versions and marketplaces, but the general process is:

1. Open the Amazon Shopping app.
2. Sign in to the account with the Prime membership.
3. Open Your Account or the account menu.
4. Select Prime Membership.
5. Open Manage Membership or the available membership-management option.
6. Select the cancellation/end-membership option.
7. Follow all confirmation screens.
8. Verify that the cancellation was completed.

What if the Amazon app doesn’t show a cancel button?

Don’t assume that your Prime membership cannot be cancelled.

Instead, open Amazon in a browser and check the Prime membership page there.

If the membership still isn’t manageable, check the billing source. This is especially important if your subscription was purchased through an app store or another third-party billing system.

How to Cancel Amazon Prime on a Phone

If you’re searching for “how to cancel Amazon Prime membership auto renewal on phone,” you don’t necessarily need a computer.

You have two main options:

Option 1: Use your phone’s browser

Open Amazon in Safari, Chrome, or another mobile browser.

Then:

Sign in → Account → Prime Membership → Manage Membership → End Membership

Follow the cancellation prompts until the process is complete.

Option 2: Use the Amazon app

Open the Amazon app and navigate to your account and Prime membership settings.

If the cancellation controls are difficult to find in the app, use the mobile website instead.

Tip: The important thing is not whether you use a phone or computer. The important thing is that you complete the actual membership cancellation rather than simply removing the Amazon app from your phone.

How to Cancel Amazon Prime Free Trial

If you started an Amazon Prime free trial, you can cancel it before it becomes a paid membership.

The basic process is:

1. Sign in to Amazon.
2. Open Prime Membership.
3. Open Manage Membership.
4. Find the option to manage or end the trial/membership.
5. Follow the cancellation instructions.
6. Confirm that the trial will not continue into a paid membership.

When should you cancel a Prime free trial?

If you already know that you don’t want Prime after the trial, don’t wait until the final minutes of the trial period.

Check the renewal/end date displayed on your account and complete the cancellation before the paid renewal occurs.

Does cancelling a free trial immediately remove Prime?

Not necessarily.

The result can depend on the cancellation option presented to you. Read the confirmation screen carefully to determine whether you retain access until the trial ends or whether Amazon offers another cancellation/refund option.

How to Cancel Amazon Prime Membership Auto-Renewal

Many people don’t actually want to cancel Prime immediately. They simply want to stop the next automatic charge.

If that is your goal, open your Prime membership settings and choose the option that ends or prevents renewal.

The important distinction is:

Stopping renewal ≠ deleting your Amazon account.

You can normally continue using your Amazon account for shopping and other services after Prime ends.

How to check whether auto-renewal is off

After cancelling:

1. Return to your Prime membership page.
2. Check the membership status.
3. Look for a cancellation/end date or confirmation that membership will not renew.
4. Check your email for Amazon’s cancellation confirmation.

If the page still shows an upcoming renewal and gives you the option to continue or restart membership, review the status carefully before assuming the cancellation failed.

How to Cancel Amazon Prime on iPhone

There are two different situations on an iPhone.

If Amazon bills you directly

Use Amazon’s website or app:

Amazon → Account → Prime Membership → Manage Membership → End Membership

Complete the cancellation process and confirm it.

If Apple bills you

If the subscription is listed under your Apple Account subscriptions, manage it through Apple.

On an iPhone:

1. Open Settings.
2. Tap your name.
3. Tap Subscriptions.
4. Find the relevant subscription.
5. Open it.
6. Tap Cancel Subscription.
7. Follow the confirmation instructions.

Apple provides subscription management and cancellation through its billing and subscriptions system.

Amazon Prime isn’t showing under Apple Subscriptions

If you don’t see Prime there, that does not automatically mean there is no active Prime membership.

Check Amazon directly and review the receipt or charge information to determine who is actually billing the membership.

How to Cancel Amazon Prime on Android

If Amazon is billing your Prime membership directly, cancel it through your Amazon account.

If the subscription is managed through Google Play, use Google Play’s subscription manager instead.

Google Play cancellation steps

1. Open the Google Play Store.
2. Make sure you’re signed into the Google Account associated with the subscription.
3. Tap your profile picture.
4. Select Payments & subscriptions.
5. Select Subscriptions.
6. Find the relevant subscription.
7. Tap Cancel subscription.
8. Follow the instructions to finish cancelling.

Google states that you must be signed into the Google Account that owns the subscription. If you can’t find a subscription, it may be associated with another Google Account.

Amazon Prime Isn’t Showing in Google Play: What to Do

This is one of the most confusing cancellation problems.

If you expected to see Amazon Prime in Google Play but it isn’t listed, check these possibilities in order.

1. Check every Google Account on your phone

You may have more than one Google Account signed into the device.

Google specifically recommends checking that you’re using the correct Google Account when a subscription cannot be found.

Switch between your Google Accounts and check:

Google Play → Profile → Payments & subscriptions → Subscriptions

2. Check Amazon directly

Sign in to Amazon and open your Prime membership settings.

If Amazon shows an active membership, review the payment and membership information there.

3. Check your email receipt

Search your email for terms such as:

• Amazon Prime
• Prime membership
• subscription
• renewal
• receipt
• Google Play
• Apple
• membership fee

The receipt can help identify which company processed the payment.

4. Check your bank or card statement

Look at the description of the recent membership charge.

Don’t publish or share your full card number, bank account number, or other sensitive financial information. You only need the general merchant/transaction information when contacting support.

5. Contact the billing provider

If Google Play is responsible for the subscription, Google recommends managing it through Google Play.

If Apple is responsible, use Apple’s subscription support system.

How to Cancel Amazon Prime and Get a Refund

Cancelling Prime and getting a refund are two separate questions.

Cancelling prevents future renewal, while a refund concerns a charge that has already been made.

Your refund eligibility can depend on factors such as:

• when the membership was charged;
• whether Prime benefits were used;
• the membership terms that apply to your account;
• the billing provider;
• and Amazon’s current cancellation/refund policy.

Amazon’s Prime information directs members to its cancellation policy for questions about refunds.

What if you were just charged?

Cancel the membership first so that another renewal does not occur.

Then check whether Amazon provides a refund option for your situation.

If the membership was billed through Google Play or Apple, the refund process may need to go through that billing provider instead.

Can You Get a Refund If You Forgot to Cancel Amazon Prime?

Possibly, but do not assume every forgotten renewal automatically qualifies for a refund.

If you forgot to cancel:

1. Cancel the membership as soon as possible.
2. Check whether Amazon offers a refund option.
3. If the charge was processed through Google Play, review Google’s refund process.
4. If Apple processed the payment, use Apple’s refund system.
5. Keep the cancellation confirmation.

For third-party subscriptions, the company that processed the payment can determine which cancellation and refund process applies.

How Long Do You Keep Prime Benefits After Cancelling?

Cancelling Prime does not necessarily mean that your benefits disappear immediately.

Depending on the cancellation terms and option offered to you, you may continue receiving Prime benefits until the end of the current membership period.

Google’s general subscription guidance similarly states that after cancelling a subscription, access normally continues for the time already paid for.

Check your exact end date

The safest way to know when your Prime benefits end is to check the membership status shown in your Amazon account after cancellation.

Don’t rely on a generic date from an online cancellation guide.

Does Cancelling Amazon Prime Cancel Prime Video?

Not necessarily.

Amazon Prime and individual Prime Video subscriptions or add-on channels can involve different subscriptions.

For example, if you separately subscribed to a Prime Video add-on channel, cancelling Prime does not automatically mean that every separate channel subscription has been cancelled.

Check your Prime Video account and subscription settings and cancel any unwanted add-ons separately.

This prevents the common mistake of cancelling Prime while assuming every Amazon-related recurring subscription has also ended.

How to Cancel Amazon Prime Video

If your actual goal is to cancel Prime Video rather than Amazon Prime, first identify what you subscribed to.

There is an important difference between:

• Amazon Prime membership;
• Prime Video access included with Prime;
• a standalone Prime Video subscription where available;
• and Prime Video add-on channels.

If you’re trying to stop a specific Prime Video channel, open your Prime Video subscription settings and cancel that channel separately.

Before cancelling

Check the subscription name and renewal date so you don’t accidentally cancel the wrong service.

What Happens to Amazon Orders After Cancelling Prime?

Cancelling Prime does not normally mean that you can no longer shop on Amazon.

Your Amazon account remains available for ordinary purchases.

What changes is your access to Prime-specific benefits after the membership ends.

For example, you may no longer receive Prime shipping benefits or other benefits included with your membership.

Your existing orders aren’t automatically cancelled merely because you ended Prime.

Does Deleting the Amazon App Cancel Prime?

No.

Deleting the Amazon app from your phone does not cancel your Prime membership.

The same principle applies to subscriptions managed through Google Play: Google explicitly says uninstalling an app does not cancel its subscription.

If you want to stop Prime billing, you must actually cancel the membership through the appropriate subscription manager.

Does Deleting Your Amazon Account Cancel Prime?

Closing your entire Amazon account is very different from cancelling Prime.

You should not close your Amazon account simply because you cannot find the Prime cancellation button.

Amazon says that permanently closing an account removes access to information and services associated with that account, including order history and Prime memberships.

If your goal is only to stop Prime charges, cancel Prime rather than deleting your entire Amazon account.

Amazon Prime Cancellation Troubleshooting

Problem	Possible reason	What to do
I can’t find End Membership	Amazon changed the account layout	Open Prime Membership from a browser and look under membership management
Prime is not showing	You’re using the wrong Amazon account	Check the email address associated with the membership
Prime isn’t in Google Play	Wrong Google Account or different billing provider	Check other Google Accounts and your Amazon receipt
Prime isn’t under Apple Subscriptions	Amazon may be billing you directly	Check Amazon’s Prime Membership page
I cancelled but was charged again	Cancellation may not have completed before renewal	Check cancellation status and confirmation email
I deleted the Amazon app	Removing the app doesn’t cancel membership	Return to Amazon and cancel the membership
I clicked Pause	Pausing is not the same as ending membership	Return to membership settings and complete cancellation
I can’t get a refund	Refund eligibility varies	Check Amazon or the applicable billing provider’s refund process
Prime Video is still charging me	Separate channel/subscription may be active	Check Prime Video subscription settings
Amazon support can’t cancel it	Another provider may control billing	Identify the billing provider from your receipt

Amazon Prime Cancellation Not Working? Try These Steps

If the cancellation button isn’t working, work through this checklist.

1. Try a different browser

Open Amazon in another browser or use a private/incognito window.

2. Try the desktop version

If you’re using a phone, open Amazon in a browser and request the desktop version if the mobile interface doesn’t display the membership controls correctly.

3. Check the correct Amazon account

This is one of the easiest problems to overlook.

If you have multiple Amazon accounts, make sure you are signed into the account that actually has Prime.

4. Check your renewal date

If the membership is about to renew, verify the exact renewal date displayed in your account.

5. Check your email

Search for an Amazon membership confirmation or cancellation email.

6. Check the billing source

Look at your recent receipt or payment information to determine whether Amazon, Google Play, Apple, or another provider processed the subscription.

7. Contact customer support

If you have completed all the steps but the membership remains active, contact Amazon customer service and ask them to identify which account and billing system are managing the Prime membership.

How to Tell Whether Amazon Prime Is Really Cancelled

Don’t rely only on the fact that you clicked a cancellation button.

After cancelling, check for at least one of these signs:

• Amazon displays a cancellation/end date;
• your Prime membership status has changed;
• Amazon sends a cancellation confirmation email;
• the next renewal is no longer scheduled;
• your subscription manager shows the subscription as cancelled, if a third party handles billing.

If you don’t see any confirmation, go back into your account and verify the status.

What If Amazon Keeps Charging Me After Cancellation?

If a Prime charge appears after you cancelled, don’t immediately assume Amazon ignored the cancellation.

First check:

Was the cancellation completed?

You may have started the process but stopped before the final confirmation.

Did you cancel the correct account?

A different Amazon account may have the active Prime membership.

Is there another Prime-related subscription?

Check whether the charge is for Prime itself or another Amazon service.

Is another company billing you?

If Google Play or Apple processed the subscription, check that platform’s subscription status.

Google recommends checking the correct Google Account when a subscription is missing from the subscription list.

Amazon Prime Cancellation: Website vs. App vs. Google Play vs. Apple

Where you subscribed	Where you should check first
Amazon website	Amazon Prime Membership settings
Amazon mobile app	Amazon account/Prime settings
Google Play	Google Play Subscriptions
Apple App Store	Apple Account → Subscriptions
Not sure	Check the original receipt and payment description

The key rule is simple:

Cancel the subscription wherever the subscription is actually being billed and managed.

This is why checking the billing source can solve cancellation problems that the normal Amazon cancellation page cannot.

Frequently Asked Questions

How do I cancel Amazon Prime?

Sign in to Amazon, open Prime Membership, select Manage Membership, and choose the available option to end or cancel the membership. Continue through the confirmation screens until cancellation is complete.

How do I cancel Amazon Prime free trial?

Open your Prime membership settings and cancel the trial before it converts to a paid membership. Check the renewal date shown on your account and save the cancellation confirmation.

How do I cancel Amazon Prime auto renewal?

Open your Prime membership settings and complete the cancellation/end-membership process. Verify that Amazon shows your membership as ending rather than continuing into another billing period.

Can I cancel Amazon Prime on my phone?

Yes. You can use the Amazon app or open Amazon in a mobile browser. If the cancellation controls are difficult to find in the app, try the website.

How do I cancel Amazon Prime on iPhone?

If Amazon bills the membership, cancel it through your Amazon account. If the subscription appears under your Apple Account’s subscriptions, manage it through Settings → Your Name → Subscriptions.

How do I cancel Amazon Prime on Android?

If Amazon bills you directly, use Amazon’s membership settings. If Google Play manages the subscription, open Google Play → Profile → Payments & subscriptions → Subscriptions, select the subscription, and cancel it.

Why can’t I find Amazon Prime in Google Play?

Make sure you’re signed into the Google Account that owns the subscription. Google says a missing subscription may be associated with another account. If it still isn’t there, check Amazon and your original receipt to identify the billing provider.

Does deleting the Amazon app cancel Prime?

No. Deleting the app does not cancel a Prime membership. You must cancel the subscription through Amazon or the relevant billing provider.

Does cancelling Amazon Prime cancel Prime Video?

Not necessarily. Separate Prime Video subscriptions and add-on channels may need to be cancelled separately.

Can I get a refund after cancelling Amazon Prime?

You may be eligible depending on your circumstances and the applicable cancellation/refund policy. Cancelling stops future renewal; it does not automatically guarantee a refund for a previous charge.

Do I lose Prime immediately after cancelling?

Not necessarily. Check the membership end date shown after cancellation. In many subscription systems, cancellation stops future renewal while access continues through the period already paid for.

Can Amazon Prime be cancelled without deleting my Amazon account?

Yes. Cancelling Prime and closing your Amazon account are two different actions. You can normally keep your Amazon shopping account after ending Prime.

What if the Amazon Prime cancellation button is missing?

Try Amazon’s website instead of the app, verify that you’re using the correct Amazon account, and check your billing source. If another company manages the subscription, cancel it through that company’s subscription manager.

What if I cancelled Prime but I’m still being charged?

Verify that the cancellation was completed, check your renewal date, make sure you’re using the correct account, and determine whether another billing provider is managing the subscription. Keep your cancellation confirmation when contacting support.

Amazon Prime Cancellation Checklist

Before you consider the cancellation finished, check these five things:

• I signed into the correct Amazon account.
• I completed the entire cancellation process.
• Amazon shows an end/cancellation date.
• I received or saved cancellation confirmation.
• I checked for separate Prime Video or other recurring subscriptions.

If the charge was handled by Google Play or Apple, also confirm the subscription is cancelled in that platform’s subscription manager.

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Final Answer: What’s the Fastest Way to Cancel Amazon Prime?

For most members, the fastest method is:

Amazon → Account → Prime Membership → Manage Membership → End Membership → Confirm cancellation.

If you can’t find the cancellation option, don’t immediately delete your Amazon account or remove the Amazon app. First check which Amazon account has Prime and who is billing the subscription.

For Google Play subscriptions, Google says to cancel through Google Play and notes that uninstalling an app does not cancel the subscription. For subscriptions managed through Apple, use Apple’s subscription management system.

Finally, save your cancellation confirmation and check your Prime membership page for the exact end or renewal status. That gives you the clearest evidence that future Prime charges should stop.

Official resources: Amazon Prime · Google Play subscription cancellation help · Apple billing and subscriptions support

Disclaimer: Amazon’s account interface, membership options, cancellation wording, refund rules, and available subscription plans can change. Always rely on the cancellation and refund information displayed in your own account at the time you cancel.